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FAQ

This page contains frequently asked questions. If something is not answered here, feel free to contact us.
You can check the status of your order in your account here.
Yes, of course! This is done through our Saturday Express delivery. However, we are forced to charge €2,- extra to provide this service. If you prefer not to do this, simply choose the 'Standard' shipping and you can expect the order on the next working day.
Topmedia BV imports a large part of the products itself from Asia. We have our own warehouse in Amersfoort to guarantee that the products reach the customer as quickly as possible.

In Stock

The product is in stock in Amersfoort and will be delivered within 24 hours.

Low Stock

The product is in stock, but in lower quantities and will be delivered within 24 hours.

Up to 14 Days

This item is being ordered in bulk and will only be available for delivery once it gets in stock.
We will contact you for a possible alternative, if this is not possible, we will cancel the order and refund your purchase amount (if prepaid) to your account.
No, this is not possible. For logistical reasons, Topmedia BV does not have a pick-up service.
Yes, you can easily adjust this in your online account.
Please refer to our warranties page for more information.
Please refer to our return policy page for more information.
If you wish to create (sub-)accounts for your employees with the ability to act on your company's behalf, you'll have to contact us via account@topmedia.nl with the following details:

- Customer ID (I.e.: C12345)
- E-Mail Address
- Contact Name
- Contact Phone

Sub-accounts are used to grant your employees specific functions based on your preferences.

This is especially useful for managers to distribute purchasing decisions to their employees.
For questions otherwise not shown here, you can always reach us via info@topmedia.nl or you can call us at +31 (0)30-6700583.
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